Acceptable Usage Policy and Terms of Service

This is defined as any activity, intentional or otherwise, that consumes an abundance of shared system resources for a prolonged period that causes a negative impact in the quality of the service for other customers.

We understand that increases in resource consumption (CPU, memory, disk IO, etc) will occur occasionally and that is okay. We take special care in balancing resources so that resources are available to accommodate normal and expected spikes in service usage which may be caused by things like automated backups, compiling code, cron processes running, increase traffic to your site, etc.

This clause is for the prolonged, extended consumption of resources that has a negative impact on other customers. If we determine that a customer may be unfairly abusing shared resources we will reach out to them for a resolution, or in severe cases, may either throttle their access to these resources or temporarily suspend service until we are able to reach them. This helps us provide a stable service to all.

The number of CPU cores or CPU % advertised with our shared hosting plans is simply the maximum limit that your individual account may utilize to accommodate your website during peak usage. Just like with all other web hosting providers, your allocated CPU resources available to your account are unable to be used fully 100% of the time. These are shared resources among many customers and this is a industry standard practice to provide services at an affordable cost.

A shared hosting service is not appropriate for websites and projects that require full or dedicated CPU cores. For that, you should seek a Virtual Dedicated Server (VDS) with dedicated, unshared cores or a dedicated server.

Any Shared Hosting account that utilizes more than 25% of its allocated CPU power for more than 1 hour is prohibited.

Unless otherwise specified, all of our KVM VPS plans include shared CPU cores. All of our customers are free to utilize 100% of their allocated CPU for short periods of time which will allow you to run backups, compile code, run benchmarks, etc.

Average CPU use for a VPS customer should settle around 30%. Using more than 30% of your allocated CPU for a period longer than 1 hour is prohibited.

If you require dedicated CPU cores that you can utilize in-full 100% of the time, please contact us regarding a dedicated server.

Spamming is defined here: https://en.wikipedia.org/wiki/Spamming

The use of our services for spamming is strictly prohibited. Any customer discovered to be sending spam, intentional or otherwise, may have their service suspended without notice until we are able to reach you for a solution. If suspected that the spamming is intentional, your service may have common mail ports blocked or your service may be terminated as a last resort. We do not tolerate spam as it damages our network reputation.

Nobody likes a spammer. Don't be a spammer.

This will be defined as any script, code, program or file that performs a harmful action, either to the user(s) affected or as a bulk action triggered by the user. This, for the sake of ease, will be any code, network activity, program or script that would violate the laws of the United States. This includes but is not limited to phishing sites, participating in DDoS or other network related attacks, using our services to attempt to gain unlawful access of networks, devices, or systems, as well as network mapping / bulk port-scanning.

Hosting, sharing or making available any images, video, or other media that depicts minors sexually (nude or non-nude) is strictly forbidden. Websites and services hosted on our network that allow the public to upload, share or create content (message forums, image uploading sites, adult websites, etc) should be strictly moderated and responsive to any and all complaints received.

We will not allow our services to be used to host online marketplaces that deal in illegal goods and/or services. An illegal marketplace will be defined as any website allowing users and/or vendors to sign up to advertise or request goods and services that would be determined to be illegal in the countries that we operate in. Additionally, “legal items”, but sold without consideration for the laws and regulations required to lawfully sell and ship such items is prohibited and would be considered an illegal marketplace.

Crypto Mining is strictly prohibited from our network unless otherwise specified, as it puts an unnecessary strain on shared resources and reduces the usable lifespan of physical hardware.

Domain names that are purchased for the purpose of phishing, spamming, impersonation of known brands/trademarks, etc is strictly prohibited. Our upstream domain sources operate independently from us and can / will lock any domain in violation of this without contacting us prior to their decision. Domain name purchases should be for legal / lawful use only. We manually screen all new domain name orders and will not process any order that is created with obvious ill-intent.

Due to a changing legal landscape in the Netherlands, we prohibit the use of our services to make public any material from an IncogNET IP that you do not have permission to redistribute. This includes (but not limited to) hosting IPTV streams, sharing videos, pictures, music, ebooks or other media that you do not have permission to share, etc. This rule has always applied to our United States service locations, and is now being applied to our Netherlands location.