Privacy Policy
What we collect, how we use it, and your rights.
This policy explains what information we collect when you use our services, how that information is used, and under what circumstances we may be required to disclose it.
Information We Collect
We collect only the information necessary to provide and support our services.
We require an email address so we can contact you regarding support, billing, account notices, and other service-related matters. Your email address is also used as your username for our client portal.
We may require email verification, but you are free to use anonymous email providers, aliases, or mail relays. We do not discriminate based on email provider.
We store login-related identifiers so that we can associate accounts and services with the correct customer.
- Shared Hosting: We generate a random username for access to your shared hosting control panel.
- VPS Hosting: Your VPS management panel login uses the same email address as your client portal login. Due to limitations of the third-party VPS panel software we use, this login cannot be randomized.
- Client Portal: Your username is the email address used when you registered and ordered services.
We retain this information so we can manage service ownership, provide support, and contact the appropriate customer if an issue must be addressed, such as a Terms of Service violation.
We may automatically log limited technical data as part of the normal operation and security of our website, client portal, control panels, and related systems.
We may log IP addresses associated with new customer orders and account sign-ups, as well as standard webserver access logs generated when users interact with our website or service panels.
These logs are maintained for legitimate operational and security purposes, such as:
- Rate limiting
- Brute force protection
- Abuse prevention
- Troubleshooting
- General system auditing
Normal webserver and security logging does not necessarily tie an IP address to a specific identified user, and we do not treat ordinary logging as proof of personal identity unless additional account information clearly links it.
Payment Records & Payment Processors
We retain transaction IDs and related payment records as proof of payment, for billing support, and for accounting and auditing purposes. We do not store credit or debit card numbers, and we do not ask you to provide that information directly to us.
Card payments are processed through PayPal. When you pay an invoice by card through PayPal, you are redirected to PayPal's website. Through the PayPal API, we receive confirmation that a payment was received and cleared so your invoice can be marked as paid.
ACH bank payments are processed through GoCardless, a secure payment processor for direct bank transfers. When you pay via ACH, your bank account details are collected and processed by GoCardless. We receive confirmation that your payment was authorized and cleared so your invoice can be marked as paid.
We accept cryptocurrency directly through our self-hosted BTCPay Server installation, an open-source payment processor.
For coins we do not natively accept, you may choose to use a third-party conversion service such as Trocador.app to convert other assets into one of the cryptocurrency payment methods we accept. Use of that service is subject to that provider's own policies and practices.
Legal & Disclosure
If we are presented with a valid and legally binding order requiring disclosure of customer information, we may be required to comply. However, we cannot disclose information that we do not collect or do not possess.
We allow access to our website and key services through privacy-preserving methods and do not block VPN traffic or Tor exit traffic by default. We encourage customers to practice good operational security if they wish to minimize the personal information they share.
That said, we are not a bulletproof hosting provider, and we will not expose ourselves or our staff to legal risk by refusing to comply with lawful orders.
IncogNET LLC is a business organized in the United States and registered in Wyoming.
We may also maintain infrastructure, personnel, contractors, vendors, or a business presence in other countries.
When responding to legal requests, disclosures, or compliance obligations, we generally follow a "law of the land" approach. This means we may respond to valid and legally binding requirements under the laws of the jurisdiction that governs the relevant entity, system, service location, or activity involved.
If multiple jurisdictions may apply, we may evaluate the request under the laws that are reasonably applicable to the circumstances, including local laws where systems or operations are based.
Your Rights & Our Practices
We do not sell customer information, and we do not use customer information for third-party marketing.
We may publish broad, aggregated business statements such as "we host over X websites" or "we provide services to over X customers." These statements do not identify any specific customer.
We will not publicly disclose that any specific person, business, or website uses our services without that customer's permission. We will only contact you using your provided contact details for matters related to your account or services.
If you cancel your services with us, we will remove your account information from our customer portal and related systems as part of our normal account cleanup process.
This is not always done immediately and is typically performed on a periodic basis. If you would like your account data removed sooner after cancellation, you may contact us and request expedited removal, subject to any records we must retain for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes.
We use cookies on our website and service portals, including our customer portal, to support essential site functions. These functions may include:
- Maintaining your logged-in session
- Storing temporary shopping cart information
- Saving user preferences
Third-Party Software & Staff
We use the following third-party commercial software to operate our services and provide customer access:
- WHMCS – Billing, support, client portal, automation, and ticketing.
- CloudLinux OS – Operating system software used on parts of our hosting platform.
- DirectAdmin – Control panel used for our shared hosting platform.
- VirtFusion – Control panel used for our VPS hosting platform.
These products are developed and maintained by third parties independent of IncogNET LLC. We do not state or guarantee that these vendors never process data; however, we use them as infrastructure and control software to deliver our services.
All staff, contractors, and third-party personnel who assist with IncogNET LLC or related brands are required to follow confidentiality obligations, including non-disclosure commitments where applicable.
Access to systems and areas containing customer information is limited to personnel who require that access to perform their job duties.