What exactly do you do with my info, anyway?
Last Updated: 10/25/2021 (Removed mentions of INCOG.HOST as we have been operating as IncogNET LLC since April of 2021, added additional clarification to existing policies. No change in policies.)
When you sign up for services, we need to collect and store the following information:
- An email address.
We do not require email verification and you are free to use any number of anonymous email services, mail relays, etc. We do not discriminate against email providers. Email is how we will reach you as needed for Support / Billing / Other service related notices and it is used as your username to login to your client portal.
Username & Login Access
Your username that is used to login to the control panel to manage your service(s) with us. You need this to login to the control panel for your chosen service (Shared hosting, VPS hosting or your customer portal).
- For shared hosting, we generate a random username for you to use to access your shared hosting control panel.
- For VPS hosting, access to your VPS management panel is your email ID that you use to access our client portal. Due to limitations of the 3rd party VPS management panel software we use, this can not be randomized.
- For our client / portal area, it is the email address you used when you registered and ordered services.
Payment records / Payment Processors
Transaction IDs are kept as proof of payment which allows us to verify that a service was actually paid for, for billing related troubleshooting, and for billing auditing. It’d be an accounting nightmare if we were unable to account for funds received. WE DO NOT STORE CREDIT / DEBIT CARD NUMBERS
We also accept crypto currencies through our in-house processor, IncogPay which runs the open sourced BTCPayServer software.
Disclosure to Law Enforcement.
If presented with a legal order to reveal any of the above information to law enforcement, we will have no choice but to comply. However, we can not share what we do not know.
We allow our website and key areas to be available through various methods, never blocking VPN traffic or Tor-Exits, and allow you to practice good op-sec to protect your anonymity by using throwaway or anonymous, non-verified email accounts and by allowing you to register and order services using an alias. We will not, as a company or individuals, put ourselves in legal risk by refusing to comply with lawful orders. We give you the tools to remain anonymous and it is your choice to use them. If ordered to do so, we must comply regardless of how we personally feel about it or no matter how useless the information requested may be.
We will never sell or use your information for marketing purposes, unless the marketing purpose is simply us making a broad, general statement such as, “Proudly hosting X-number of sites on our network” or “IncogNET provides services to over X-number of customers” which would be used in promotional materials / company bragging rights. None of this identifies you specifically as a customer and would only used to showcase the scale of our business. We will never reveal publicly that any customer is using our services (Ex: We will never say, “some-random-site.com is hosted by IncogNET!”) If you are happy with our services, we hope that you will tell others about us. We will never do that for you. We will never contact you via your supplied point of contact for anything unrelated to your account or service with us.
Right To Be Forgotten
We believe in your right to be forgotten. If you cancel your service(s) with us, we will remove any record of your account from our customer portal and servers. This task is not done automatically, and is usually done quarterly as part of a housekeeping effort on our end. If you cancel your service feel free to message us afterwards if you wish for a more immediate termination of your account.